revocation
Cancellation instructions and cancellation form
Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that cannot predominantly be attributed to either their commercial or their independent professional activity:
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reasons.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods. If you have ordered several goods as part of a single order and they are delivered separately, the cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods or has.
In order to exercise your right of withdrawal, you must inform us (Palmawear GmbH, Mr. Phil Wagner, Rummerweg 18/1, 69121 Heidelberg, email: info@palmawear.de) by means of a clear statement (e.g. a letter sent by post or e-mail) about your decision to revoke this contract. You can use the attached sample cancellation form, although this is not mandatory.
In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.
Consequences of revocation
If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for any additional costs arising from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment.
We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.
You bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion of the right of withdrawal
The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address is outside the European Union at the time the contract is concluded.
The right of withdrawal expires prematurely for contracts
- for the delivery of sealed goods that are not suitable for return for health or hygiene reasons if their seal has been removed after delivery;
- for the delivery of goods if, due to their nature, they were inseparably mixed with other goods after delivery;
- to deliver audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.
Cancellation form
If you want to cancel the contract, please fill out this form and send it back to
Palmawear GmbH, Rummerweg 18/1, 69121 Heidelberg, info@palmawear.de
I/we * hereby revoke the contract concluded by me/us* for the purchase of the following goods(s)*:
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Ordered on _________________, received on _______________________
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Surname
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Address
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Signature (only for paper notification)
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Date